Your privacy and your customers' privacy is a top priority for BosinChat, a service owned and operated by Haflija Adelia. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our LiveChat service platform.
1. Information We Collect
- Client Account Data: When you register, we collect your email address, username, and Agency ID.
- Conversation & Visitor Data (End-User): Our system processes chat messages, device metadata (such as masked IP addresses, OS type, and Browser type), and rough geolocation for analytics purposes within your Agent Dashboard.
- Media & Attachments: If enabled, we temporarily store images or files sent within the chat window to be displayed in the dashboard.
2. How We Use Your Information
The data collected is exclusively used to:
- Provide, operate, and maintain the smooth operation of the Real-Time LiveChat service.
- Send system notifications (security OTPs) and service maintenance alerts.
- Securely process subscription payments through our Payment Gateway provider.
3. Data Sharing with Third Parties
We NEVER sell or rent your data to third parties for advertising purposes. However, our infrastructure relies on essential third-party integrations, including:
- Google Cloud (Gemini API): Chat text received by the bot is forwarded anonymously (via a secure tunnel) to Google's servers for processing to generate automated replies (AI). We do not send your clients' personal credentials to Google.
- Midtrans: Your billing information will be processed by Midtrans as our official payment gateway provider.
- Telegram: If the Omnichannel feature is activated, messages from your Dashboard will be synchronized via the official Telegram API servers.
4. Data Security and Retention
We implement industry security standards including HTTPS (SSL) encryption, password hashing (One-Way Hash), and Anti-Brute Force protection. Archived chat data for Free plan users will be periodically deleted according to the retention time limit (7 Days), while PRO users are entitled to longer retention storage on our MongoDB Cloud servers.
5. Your Data Rights
As a Client, you have full rights to request the permanent deletion of your account and your entire customer conversation database history. This request can be submitted directly to our support team and will be processed within a maximum of 2x24 working hours.
6. Contact Us
If you have further questions regarding this privacy and data handling, please contact us via the LiveChat platform on our main site or through registered Admin contacts.