Terms of Service

Welcome to BosinChat, a service owned and operated by Haflija Adelia. By registering, accessing, or using our LiveChat SaaS platform, you ("User" or "Client") agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Service Description

BosinChat provides a Software as a Service (SaaS) LiveChat platform equipped with Artificial Intelligence integration (Google Gemini API), data analytics, and omnichannel features (Telegram). This service is designed to facilitate communication between your business and your customers.

2. User Obligations & Responsibilities

• Account Security: You are fully responsible for maintaining the confidentiality of your login credentials and API Keys. Any activity that occurs under your account is your responsibility.
• Lawful Use: You agree not to use BosinChat for unlawful purposes, distributing malware, spamming, or engaging in fraudulent activities (Phishing).
• Conversation Content: BosinChat is not responsible for the content of messages, media, or instructions (Prompts) that you communicate to your website visitors through our platform.

3. Payment & Subscription System

• BosinChat services operate on a monthly subscription system (PRO / SUPER PRO).
• Payments successfully processed through our Payment Gateway (Midtrans) are final and non-refundable, unless a double billing error occurs on our end.
• If your subscription expires, access to premium features will be automatically locked until you renew the service.

4. Limitations of Artificial Intelligence (AI)

Our platform uses third parties (Google Gemini API) for automated response features. BosinChat does not guarantee 100% accuracy, uptime, or appropriateness of any responses generated by AI. The decision to use AI features is entirely at the User's risk, and we provide a "Handoff to Human Agent" feature to mitigate this.

5. Limitation of Liability

To the extent permitted by applicable law, BosinChat, its affiliates, directors, and employees shall not be liable for any direct, indirect, incidental, or financial damages (including loss of revenue or data) arising from system failures, third-party hacking, or inability to use our services.

6. Termination of Service

We reserve the right to unilaterally suspend or block your access to the platform without notice if we detect a severe violation of these Terms & Conditions or any massive malicious activity against our servers (Brute-Force/DDoS).

7. Changes to Terms

BosinChat reserves the right to update these Terms & Conditions at any time. We will notify you of significant changes via the Agent Dashboard or registered email. Your continued use of our services following such changes constitutes your consent.